Returns
HAPPY OR YOUR MONEY BACK!
We want nothing but the best for our incredible teaching community—whether you’ve ordered a physical planner or downloaded one of our digital resources. Here’s how our returns and refund process works:
1. Physical Products: 365-Day “Happy or Your Money Back”
-
Eligibility: Change-of-mind returns accepted up to 365 days from delivery, provided items are unused, in original packaging, and in resalable condition.
-
Return Shipping:
-
If the return is due to our error (e.g. wrong or damaged item), we’ll cover all shipping costs.
-
For change-of-mind returns, you’re responsible for postage; original delivery fees are non-refundable.
-
Buy-Now-Pay-Later: Refunds go back to the original BNPL account; balances adjust automatically.
-
Faulty Items: If a product is faulty, return it at any time with proof of purchase—no time limit—and we’ll cover return shipping.
2. Digital Products: 30-Day Satisfaction Guarantee
-
If you’re not 100% satisfied with any digital purchase, contact us within 30 days of download.
-
We’ll happily offer a full refund or exchange—no questions asked.
3. Promotional Campaigns & Special Offers
-
General Promotions: Unless otherwise stated, standard return windows apply (365 days for physical, 30 days for digital).
-
Limited-Time & Clearance Items: May be marked as final sale—no returns or exchanges.
-
Discount Codes & Bundles: Refunds on bundles or multi-item offers may be prorated; discount codes applied are void on refunded items.
-
Campaign-Specific T&Cs: Always check the promotion’s terms at the time of purchase for any variations on these policies.
4. How to Request a Return, Exchange, or Refund
-
Visit our Returns Portal.
-
Enter your order number + email address (as shown in your order confirmation).
-
Select the item(s) and reason for return or refund.
-
Ship back physical items (if applicable) to the address provided.
5. Refund Processing
-
We’ll process approved refunds within 1-3 business days of receiving your return or refund request confirmation.
-
You’ll receive email confirmation once your refund is issued, via the original payment method.
6. Questions?
If anything’s unclear—or if you need any help—please contact our Customer Support team at:
Email: support@mrsedgar.com.au
Hours: Mon–Fri, 7.30am – 2.30pm AWST
Thank you for trusting Mrs Edgar. We’re committed to making your planning journey as joyful and risk-free as possible!